Support

Paid versions automatically include e-mail support. Our technicians will answer any user questions and help solve urgent technical problems.

Our first support option is by Remote Access Servicing but when necessary, a technician will be sent to your company.

We also offer extended customer support packages which is highly recommend, especially for larger companies or companies with local system installation.

Local Installation

In addition to the online version of StartBSS, there is also a possibility of local installation onto your own server with an unlimited number of users and volume of stored data. This is recommended especially for larger companies that require a powerful solution with access for many users.

Local installation can be modified based on your needs or integrated with other business systems; We provide application hosting services incase you lack your own server.

Our technicians will help you with the installation itself and with other technical details.

Maintenance

We provide additional services for local installations, like:

• Administration and system settings
• Regular backups
• Routine administration
• Restore data from backup
• Regular system updates

System Updates

Online system versions are regularly updated as part and parcel of the service. Updates for local installations depend on the agreement made and are usually paid.

Since StartBSS Standard guarantees support for (only) the current update and it's preceding release, we recommend regular updates inorder to prevent loss of system support.

Data Migration

Our technicians will provide you with seamless data migrationservices from an existing system and onto StartBSS, so it can be used without any problems.

Customization

The following system modifications are supported:

• Changing of customer notifications (change text, add another language).
• Changing the format of offers, invoices or service statement.
• Creating templates for orders according to your business processes.
• Adding an additional report.
• Localisation of the entire system to a specific language.

In case of local installations, we can provide other non-standard modifications to system. Contact us for more information.

Training

We provide standard modules training or specific training to suit your individual company needs. Our trainers are also available for consultation purposes.

Special needs

Do not like the price or functionality of the built-in system configuration? Our dealers will be happy to prepare a customized offer.

Discounts

We offer significant discounts on System license for Schools and non-profit organisations .

Regular customers have access to additional discounts through our bonus program. Contact us for more information.